loteria Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and loteria ("loteria," "we," "us," or "our"), governing your access to and use of the loteria online gaming platform available at loteria.asia and all associated services, games, features, and content (collectively, the "Platform").

By registering an account, accessing the Platform, or using any service offered by loteria, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any update to these Terms constitutes your acceptance of the revised Terms.

2. Eligibility

To register and use the loteria Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under Philippine gaming regulations applicable to casino-style online gaming;
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines;
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law;
• You must not be a current employee, contractor, director, officer, or immediate family member of loteria or any of its affiliated entities, game providers, or technology partners;
• You must not have been previously excluded or banned from the Platform or any other gaming platform operated under PAGCOR compliance guidelines;
• You must be acting on your own behalf and not as an agent, nominee, or representative of any third party.

loteria reserves the right to request documentary proof of eligibility at any time, including but not limited to a government-issued Philippine identification card, passport, or other age-verification documents. Failure to provide satisfactory documentation may result in suspension or termination of your account.

3. Account Registration

To access the full features of the loteria Platform, you must complete the registration process and create a single, personal account ("Account"). The following conditions apply to all Account registrations:

• One Account Per Person: Each individual may hold only one Account on the Platform. The creation of multiple accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms.
• Accurate Information: You must provide complete, accurate, and truthful information during registration, including your full legal name, date of birth, Philippine mobile number, and valid email address. You are obligated to keep this information current and accurate at all times.
• Non-Transferability: Your Account is personal to you and may not be transferred, sold, assigned, or otherwise disposed of to any third party.
• KYC Verification: loteria may require Know Your Customer (KYC) verification before processing withdrawals or at any other time deemed necessary. KYC documents may include a valid government-issued ID, proof of address, and proof of payment method ownership.
• Right to Refuse: loteria reserves the right to refuse, suspend, or terminate any Account registration at its sole discretion, without obligation to provide a reason.

4. Account Security

You are solely responsible for maintaining the confidentiality and security of your loteria Login credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You agree to:

• Choose a strong, unique password that is not used for any other online service;
• Never share your login credentials with any other person, including family members;
• Log out of your Account after each session, particularly when using shared or public devices;
• Notify loteria immediately via live chat or email if you suspect unauthorized access to your Account;
• Not attempt to access another player's Account under any circumstances.

loteria will never ask for your password through any channel, including live chat, email, or SMS. Any communication purporting to be from loteria that requests your password should be treated as fraudulent and reported to our support team immediately.

loteria shall not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your Account prior to notification of unauthorized access will be deemed to have been authorized by you.

5. Deposits & Payments

All financial transactions on the loteria Platform are conducted in Philippine Peso (₱). The following terms apply to all deposits:

• Accepted Methods: loteria accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods as displayed on the Platform from time to time. Available methods may vary and are subject to change without prior notice.
• Minimum Deposit: The minimum deposit amount is ₱100, unless otherwise specified for a particular payment method or promotion.
• Own Funds: You may only deposit funds from payment accounts or instruments that are registered in your own name. Deposits from third-party accounts are strictly prohibited.
• Processing Time: GCash and PayMaya deposits are typically credited instantly. Bank transfer deposits may take up to one (1) business day to reflect in your loteria wallet.
• No Deposit Fees: loteria does not charge fees on deposits. However , your payment provider may apply their own transaction fees, for which loteria bears no responsibility.
• Right to Reverse: loteria reserves the right to reverse or void any deposit that is found to be fraudulent, made in error, or in violation of these Terms.

6. Withdrawals

Withdrawals from your loteria Account are subject to the following conditions:

• Minimum Withdrawal: The minimum withdrawal amount is ₱200. Requests below this threshold will not be processed.
• Same-Method Policy: Withdrawals will be returned to the same payment method used for the most recent deposit, to the extent technically possible. This policy exists to prevent money laundering and protect player funds.
• Processing Time: GCash and PayMaya withdrawals are typically processed within one (1) hour during business hours. Bank transfers may take one (1) to three (3) business days. Processing times may be extended during peak periods or when additional verification is required.
• KYC Requirement: loteria may require full KYC verification before processing any withdrawal. Unverified accounts may have withdrawal requests held pending document submission and review.
• Wagering Requirements: Funds credited as bonuses must satisfy applicable wagering requirements before they or any associated winnings may be withdrawn. Real-money deposits are not subject to wagering requirements unless otherwise stated in a specific promotion.
• Right to Withhold: loteria reserves the right to withhold withdrawal processing pending investigation of suspected fraud, breach of these Terms, or regulatory compliance requirements.

7. Bonuses & Promotions

loteria offers various bonuses, promotions, free spins, and loyalty rewards to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time the bonus is offered:

• Wagering Requirements: Unless explicitly stated otherwise, all bonus funds are subject to a wagering requirement before withdrawal is permitted. The applicable wagering multiplier will be stated in the specific promotion terms.
• Eligibility: Bonuses are available to eligible registered players only. loteria reserves the right to determine eligibility at its sole discretion. Bonuses may not be available to players who have previously self-excluded or who are subject to account restrictions.
• One Bonus at a Time: Unless otherwise specified, only one bonus may be active in your Account at any given time. Claiming a new bonus while another is active may result in forfeiture of the existing bonus.
• Expiry: Bonus funds and free spins expire if not used within the timeframe specified in the promotion terms. Expired bonuses will be removed from your Account without compensation.
• Abuse: loteria reserves the right to void bonuses and any associated winnings, and to suspend or terminate accounts, where bonus abuse, exploitation of promotional terms, or coordinated wagering patterns are detected.
• Modification: loteria reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

8. Game Rules & Fairness

All games available on the loteria Platform, including slots, bingo, live dealer games, and the Jurassic Kingdom and Jackpot Bingo titles, are governed by individual game rules displayed within each game interface. Players are responsible for familiarizing themselves with the applicable rules before placing wagers.

• RNG Certification: All slot and virtual games use certified Random Number Generators (RNGs) that are independently audited to ensure fair and unpredictable outcomes. loteria does not manipulate game results.
• Live Dealer Games: Live casino games are streamed in real time from professional studio environments. Results are determined by physical game elements (cards, roulette wheels, dice) and are not subject to software manipulation.
• Return to Player (RTP): Published RTP percentages represent theoretical long-term averages and do not guarantee individual session outcomes. Past results do not influence future game outcomes.
• Malfunction Policy: In the event of a game malfunction, software error, or connectivity failure, loteria reserves the right to void affected game rounds and refund wagers placed during the affected period. loteria shall not be liable for any losses arising from technical malfunctions beyond its reasonable control.
• Disputed Results: In the event of a dispute regarding a game outcome, the records maintained by loteria's gaming servers shall be the definitive reference. Players may raise disputes through the official support channel within seven (7) days of the relevant game round.

9. Prohibited Conduct

The following activities are strictly prohibited on the loteria Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension or termination, forfeiture of account balances, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one Account, or registering an Account on behalf of another person;
• Providing false, misleading, or fraudulent information during registration or at any other time;
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game;
• Colluding with other players to manipulate game outcomes, particularly in live dealer or multiplayer game formats;
• Exploiting software bugs, errors, or vulnerabilities in the Platform. Any such discovery must be reported to loteria immediately and must not be exploited;
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activity;
• Attempting to reverse-engineer, decompile, or otherwise tamper with any software or technology underlying the Platform;
• Engaging in any conduct that disrupts, damages, or impairs the Platform or the experience of other players;
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.

10. Responsible Gaming

loteria is committed to promoting responsible gaming and maintaining a safe environment for all players. We recognize that gambling can become harmful for some individuals, and we take our duty of care seriously.

• Age Restriction: The Platform is strictly for players aged 21 years and older. loteria employs age verification procedures and will suspend any Account found to belong to an underage player.
• Player Tools: All registered players have access to responsible gaming tools within their Account dashboard, including deposit limits, session time limits, cooling-off periods, and self-exclusion options.
• Self-Exclusion: Players who wish to take a break from gaming may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the elected period.
• PAGCOR Compliance: loteria operates under PAGCOR compliance guidelines, which include mandatory player protection measures. We cooperate fully with PAGCOR's responsible gaming framework.

For more information on responsible gaming tools and support resources, please visit our dedicated Responsible Gaming page.

11. Intellectual Property

All content on the loteria Platform, including but not limited to the loteria brand name and logo, game titles (including Jurassic Kingdom and Jackpot Bingo), software, graphics, text, audio, video, user interface design, and all other materials, are the exclusive intellectual property of loteria or its licensed content providers and are protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from loteria;
• Use the loteria name, logo, or any associated trademarks in any manner that implies endorsement or affiliation without authorization;
• Create derivative works based on any Platform content;
• Use any Platform content for commercial purposes.

12. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, loteria, its directors, officers, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits due to technical malfunctions, connectivity issues, or Platform downtime;
• Unauthorized access to your Account resulting from your failure to maintain credential security;
• Losses arising from your reliance on any information, game statistics, or promotional materials published on the Platform;
• Interruption or cessation of Platform services due to circumstances beyond loteria's reasonable control, including force majeure events, regulatory actions, or third-party service failures.

In all cases, loteria's maximum aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

13. Termination

loteria reserves the right to suspend, restrict, or permanently terminate your Account and access to the Platform at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms;
• Suspected fraud, money laundering, or other illegal activity;
• Failure to pass KYC or age verification requirements;
• Regulatory or legal requirements mandating account closure;
• Extended account inactivity (accounts with no login activity for 12 consecutive months may be classified as dormant).

Upon termination for cause, loteria reserves the right to forfeit any bonus balances and withhold real-money balances pending investigation. Where termination is not due to player fault, any verified real-money balance will be returned to the player via the original deposit method within a reasonable timeframe.

You may close your Account at any time by contacting our support team. Account closure requests will be processed within five (5) business days, subject to any pending withdrawal or verification requirements.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the loteria Platform, the parties agree to first attempt resolution through good-faith negotiation. Disputes that cannot be resolved informally within thirty (30) days may be submitted to the appropriate courts of competent jurisdiction in the Philippines.

For disputes relating to gaming outcomes or Platform operations that fall within the regulatory jurisdiction of PAGCOR, the applicable PAGCOR dispute resolution procedures shall apply.

15. Amendments to These Terms

loteria reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players via email to the address on file and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure.

It is your responsibility to review these Terms periodically. loteria recommends checking this page whenever you receive a notification of changes.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the loteria Platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly through the Platform
• Email: [email protected]

Our support team is staffed around the clock and is familiar with the needs of Filipino players across all regions, from Metro Manila to Mindanao. We aim to respond to all email inquiries within 24 hours.